Process modification
to overcome obstacles, errors, and constraints in the way work
is performed - processes - has become the dominant strategy for
improving operations. The desired outcome is to improve business
performance by creating innovative solutions to reduce cycle times,
improve delivery, reduce the incidence and cost of poor quality,
streamline information flow, reduce product development time,
increase customer service, and thus enhance profitability.
If there
is one core concept, idea or means to improve service to customers
and business performance, it is teams. This process involves
every employee and manager in the organization in continuous improvement.
Every team monitors its key performance measures and takes responsibility
for constantly improving its performance and customer service.
This is the key to Continuous Improvement.
We are widely
recognized for:
- assisting
managers transform their organization to be more responsive
to the "voice of the customer" resulting in a better
understanding of the customer's requirements and changing processes
to better align with those needs
- implementing
new human resource concepts such as improvement and teamwork,
creating a participatory environment that fosters the development
of sound ideas for process improvement from the people who know
best, the ones doing the work - thereby promoting better customer
service, loyalty and, at the same time, eliminating waste.
Many organizations
have already initiated some aspect of the transformation process
to team management and continuous improvement. A great many are
struggling to make it work. The question that many managers are
asking is how to get started with improving the process improvement
process.
How to
get started - We have developed two different approaches that
have resulted in enhancing process improvement initiatives:
- organizational
assessment - involves diagnostic questionnaires completed
by your employees and managers to assess their perception of how
things are done in your company and comparing them with world
class excellence benchmarks
The assessment
is designed to assist your company in implementing a follow up
activity in a logical step-by-step approach to convert ideas that
are generated at an Implementation Workshop into action and action
into results.
- one
half-day workshop - "Round Wheels, Butterflies and Improved
Business Performance". The workshop extensively utilizes
illustrations of how "organizations work" that create
stories and metaphors to improve thinking processes, stimulate
retention and focus on the issues of productivity, quality, and
customer service. The metaphors motivate and engage your managers.
The illustrations stimulate laughter, animated discussions, and,
most importantly, generate new insights that will energize creativity,
change, and continuous improvement of business performance.
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